Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yesjewelryvip@gmail.com. Please note that returns will need to be sent to the following address:

2220 South Fraser Street, Unit 5, Aurora, Colorado 80016, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at yesjewelryvip@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to hygiene, safety, and the nature of our products, certain items cannot be returned or refunded, including:

  • Personalized or engraved jewelry
  • Special order items or custom-made pieces
  • Sale, discounted, or final sale items
  • Gift cards or store credit
  • Items showing signs of wear, alteration, or damage after delivery

To be eligible for a return, the jewelry item must be in perfect condition, unused, and returned with its original packaging and included accessories.

We reserve the right to reject returns that do not meet our policy requirements or quality standards.

If you have any questions about a specific item before purchasing, please contact us and we’ll be happy to assist you.

Deposits and Store Credit Policy

Any deposit or partial payment made to reserve a product, special order, or personalized item is non-refundable.

If a customer decides to cancel their order after making a deposit or partial payment, the amount paid will not be refunded to the original payment method. Instead, the paid amount will remain available as store credit for future purchases or exchanges within our store.

Store credit may be issued in the form of:

  • Gift Card
  • Discount Code
  • Internal Store Credit

Store credit:

  • Cannot be redeemed for cash
  • Is non-transferable
  • May only be used toward products available in our store
  • Must be used by the original customer who made the purchase

We reserve the right to approve or deny requests depending on the order status, customization process, or product condition.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund was approved or denied.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at yesjewelryvip@gmail.com.